Mojo Support Services - 24x7 World-Class Support

Mojo Networks provides timely and comprehensive technical support worldwide through our 24x7 Customer Support team. The support team is staffed with qualified engineers who specialize in both WLAN and enterprise networking. Our technical support teams follow strong, result-oriented processes and provide customers with the best-in-class services. Your success is our priority. Feel free to contact us via the Mojo Support Portal or email at This email address is being protected from spambots. You need JavaScript enabled to view it. anytime so that we can ensure you can deliver pristine and secure WiFi to your users.

Support Portal Login

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Mojo's Support Portal

Packed with a wealth of content, Mojo's new support portal has been designed to provide customers and partners with instant access to resources and support at the touch of a button.
  • Knowledge Base - Includes documentation on troubleshooting tips, configuration guidelines, best practices, and a lot more. The indexed content makes it easy to search and helps you decide what to view or download.
  • Community Engagement - Initiate topics and participate on existing discussion threads with other members of the Mojo community. Garner responses to your questions from Mojo experts and fellow product users, share your insight with others, and rate the usefulness of individual discussion threads.
  • Online Ticketing - Submit your support requests with Mojo Networks Technical Support online. The online interface allows you to review cases raised by anyone in your organization.

Technical Training

Learn everything you need to know about configuring and managing your WLAN. Online courses and certification makes it easy for you to hit the ground running. Customers can access Technical Training courses here. Partners can access technical training via the Partner Portal.

Need a Support Account?

Request an account here.

Contact Support

Reach out to Mojo Support via web, email, or phone:
  • Web: Mojo Support Portal
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone:
    US: +1 (650) 641-0027
    UK: +44 203 751-5753
    India: +91 20 6645-4000

Technical Support Escalation Process

Interested in what happens after a support ticket is submitted? Read our Technical Support guideline which reviews support ticket submission process, how tickets are assigned, severity levels and response times. Read more.

Security of Mojo Cloud

  • SSAE-16 SOC 2 Certification - Mojo is the first and only cloud WiFi vendor to achieve such attestation for practices in cloud-based WiFi management applications. Mojo has you covered. Read more.
  • Secure Environment - We install all of our cloud applications within data centers provided by an Infrastructure-as-a-Service (IaaS) provider that is recognized as the undisputed leader in the industry and operates a global network. Read more.
  • Secure Platform - Mojo ensures services and applications used within the Mojo cloud are secure and protected. We assess any new system before it goes live, following a detailed hardening process for both applications and physical and virtual servers. Read more.

End of Life Policy

Mojo Networks is constantly innovating and from time to time we have products that reach the end of their product lifecycle. We generally announce ‘End of Life’ (EoL) for products six months prior to the End of Sale date for the affected product. Read more about our End of Life Policy.

Mojo's No RMA Policy

Mojo Networks has the best RMA policy - No RMA required. We simply replace defective APs, no return shipping needed. Read our Lifetime Limited Warranty for more details.

Products and Services License Agreement

Read Mojo's complete Products and Services License Agreement here.
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