Mojo MSP Program

 

Leverage the Power of Cognitive WiFi to transform how you serve customers

Mojo's MSP program delivers everything that a reseller needs to streamline operations, increase revenue, and provide the value-add services that your customers need. Our cost effective, easy to use, flexible MSP solution allows MSPs to provide WiFi as a service and include value added services like configuration, monitoring and troubleshooting.

Mojo Networks has done a great job of helping us from the original design of what we needed through the ordering process and now with the installation and configuration process. They are very knowledgeable and willing to go the extra step in almost everything we do."

—Preston Strait, VP of Information Technology, Secured Retail Networks, Inc.

We've created a unique, valuable program that MSPs will really appreciate. The dashboard and custom reporting features are powerful, but incredibly easy to use”

—Brian Thomas, Director, Channels & Strategic Accounts, Mojo Networks

The MSP Dashboard

From the Dashboard MSPs can access any service or app of the customer to help them configure and monitor their service. Permissions can be set to allow your customer to have access to their part of the cloud or you can perform all activities on their behalf. The Dashboard provides quick access to key features including:
  • Support Portal - Access the knowledge base and raise support tickets
  • Mojo Learn - Host learning modules to help new administrators quickly come up the learning curve
  • Mojo Device Registration - Provisioning tool which allows MSPs to assign/unassign/move devices across customers
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Field Provisioning Application

The field provisioning app allows MSPs to quickly onboard new customers. MSPs can create new customers, assign devices to new or existing customers and create new user accounts all from a simplified smartphone based provisioning tool. Field installers can allocate devices and provision cloud account for customers while onsite for seamless customer activation.

Operations Dashboard

Providing MSPs with quick and easy insight on how their business is growing. Easily view number of customers and devices, growth and trends for those customers and devices, guest vs. corporate usage of WiFi and the data that each are consuming.

Exhaustive Reporting

Customized reporting for the MSP and their customers. Reports from Inventory, Alarms and Events, to Statutory and Compliance can be branded for customers or used internal reporting. Available daily, weekly, monthly with automatic email delivery.

Easy to do Business

  • Simplified Pricing - 1, 3, and 5 year service contracts with APs included
  • Lifetime limited warranty on hardware - No RMAs. Mojo will simply replace faulty APs
  • 24x7 Support - Level 2 and above co-located with engineering ensuring prompt response to technical issues
  • Comprehensive Training - MGCA Certs, PP Resources

Simplified Customer Service

Mojo is delivering agility and ease of use to MSPs and their customers. Our Field Provisioning Application provides a single pane of glass visibility into all of your customers, providing a wholistic view of all of your customers with the ability to drill down to individual customers. With one touch you can create customer accounts, assign APs, or view APs nearing renewal.

Mojo RMA Policy

Mojo Networks has the best RMA policy. No RMAs. Instant replacement of APs if Mojo Support deems AP defective.

Rich MSP Partner Portal

Mojo's Partner Portal provides access to technical and marketing assets including white papers, tech notes, and marketing collateral. From the Partner Portal MSPs can get online access to all Mojo training programs.